Frequently Asked Questions (FAQs)

Home » Frequently Asked Questions (FAQs)

FAQs - Your Queries Answered

Get Clarity on Beroin's Policies and Services

1. How can I track my order?

You can easily track your order by visiting the "Track Order" section on our website. Simply enter your order number and email address to view the status and estimated delivery date of your purchase.

2. What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a full refund within 30 days. Please review our detailed Return and Exchange Policy for eligibility and conditions.

3. Are personalized items returnable?

Unfortunately, personalized items are uniquely crafted for you and, therefore, are non-returnable. We recommend reviewing all customization details before placing your order.

4. How can I initiate a return or exchange?

To start a return or exchange process, kindly email intact item photos, the verified code, and reasons for refund/exchange to [email protected]. Our team will guide you through the process and provide necessary instructions.

5. Can I cancel my order after it's been placed?

Orders can be canceled within 24 hours of purchase. After this time frame, our quick processing may prevent order cancellations. Please reach out to our Customer Support team immediately for assistance.

6. Do you offer international shipping?

Yes, we do offer international shipping. However, shipping fees and delivery times may vary based on the destination. Please check our Shipping Policy or contact our Customer Support team for further information.

7. How can I contact your Customer Support team?

You can reach our dedicated Customer Support team by emailing [email protected]. We strive to respond promptly to all inquiries within 24-48 hours.

8. What payment methods do you accept?

We accept various payment methods, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Choose your preferred payment option during checkout for a seamless transaction.

9. Are there any warranty coverages for your products?

We stand behind the quality of our products. Each purchase from Beroin includes a limited warranty. Please review our Warranty Policy for detailed information regarding coverage and terms.

10. How can I stay updated with Beroin's latest offers and collections?

Stay informed about our latest collections, exclusive offers, and trends by subscribing to our newsletter. Simply sign up on our website to receive regular updates delivered directly to your inbox.

If you have any further questions or require additional assistance, please don't hesitate to contact us. Our team is here to help!