GET IN TOUCH WITH US

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I get in touch with your Customer Support team?

Our Customer Support team can be reached via email at [email protected]. We aim to respond promptly within 24-48 hours.

2. What are your working hours for customer inquiries?

Our Customer Support team operates from [mention working hours, e.g., Monday to Friday, 9:00 AM to 6:00 PM, local time]. Emails received outside these hours will be addressed during the next business day.

3. How can I track my order?

You can easily track your order by visiting our website's "Track Order" section. Enter your order number and email address to check the status and expected delivery date of your purchase.

4. What should I do if I encounter an issue with my order or have a product-related question?

For any order-related issues or product inquiries, please email our Customer Support team at [email protected]. We're here to assist you and resolve any concerns you may have.

5. Can I modify or cancel my order after it's been placed?

Orders can be modified or canceled within 24 hours of purchase. Please contact our Customer Support team immediately for assistance with order changes or cancellations.

6. Do you offer international shipping?

Yes, we do offer international shipping. Shipping fees and delivery times may vary based on the destination. For more information on international shipping, please refer to our Shipping Policy or contact our Customer Support team.

7. How can I provide feedback or suggestions about Beroin's products or services?

We value your feedback! Feel free to share your thoughts, suggestions, or feedback by emailing us at [email protected]. Your input helps us improve our products and services.

8. Are there any warranty coverages for your products?

Yes, we stand behind the quality of our products. Each purchase from Beroin includes a limited warranty. Please refer to our Warranty Policy for detailed coverage and terms.

9. Can I receive notifications about upcoming sales and new collections?

Absolutely! Stay updated on our latest offers, promotions, and new collections by subscribing to our newsletter. Sign up on our website to receive regular updates directly to your inbox.

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